Legal News

Starbucks Sued for Allegedly Underfilling Lattes
Download PDF
1 Star2 Stars3 Stars4 Stars5 Stars (No Ratings Yet)

Screen Shot 2016-06-22 at 9.23.19 AM

Summary: Two Starbucks customers want damages for their alleged short-changed lattes.

Don’t mess with customers and their latte addiction. A couple of California customers were so upset that Starbucks allegedly stiffed them that they filed a lawsuit against the coffee chain. On Friday, a judge allowed the hot case to move forward.


Judge Thelton Henderson allowed Siera Strumlauf and Benjamin Robles’ fraud and false advertising lawsuit to move forward. The two are seeking damages because they said they were cheated when the company underfilled their lattes. They stated that Starbucks knowingly short changes customers by serving lattes that are 25% too small. In the lawsuit, the plaintiffs allege baristas are required to leave ¼ of an inch of free space in the cup. Baristas are also allegedly required to heat milk in pitchers with low “fill to” lines.

Overall, the plaintiffs thought Starbucks underfilled to fill their own pockets, and that left the Californians steaming.

“By underfilling its lattes, thereby shortchanging its customers, Starbucks has saved countless millions of dollars in the cost of goods sold and was unjustly enriched by taking payments for more product than it delivers,” the suit stated.

Get JD Journal in Your Mail

Subscribe to our FREE daily news alerts and get the latest updates on the most happening events in the legal, business, and celebrity world. You also get your daily dose of humor and entertainment!!

Judge Henderson explained his decision to allow the case.

“The court finds it probable that a significant portion of the latte consuming public could believe that a ‘Grande’ contains 16 ounces of fluid,” Henderson said.

Starbucks told Eater that this case was “without merit” and that they inform consumers that there are variations with their drinks.

This lawsuit is similar to the case filed earlier this year by a Chicago woman who stated the baristas put too much ice in her drink. She said that the drinks were advertised by fluid ounces, but that the iced drinks served were mostly ice, not liquid. She stated Starbucks misled customers by selling by cup size but making people think they were paying by fluid ounces. 

Starbucks responded that customers could ask for less ice and that the case was also “without merit.” It is still pending.

While the Starbucks’ cases may sound absurd, there has been some legal precedent in favor of the plaintiffs. In December 2015, Whole Foods was ordered to pay back customers for incorrectly weighing and thus mislabeling its food items.

Do you think the pair have a case against Starbucks? Let us know in the comments below.

Source: The Washington Post, New York Daily News


Interesting Legal Sites You May Like




Search Now

General Municipal Law Attorney with land use experience


Oakland office of our client seeks general municipal law attorney with experience advising public ag...

Apply Now

Mid-level Restructuring Attorney with bankruptcy experience


Washington, D.C. office of our client seeks mid-level restructuring attorney with 4-6 years of exper...

Apply Now

Senior Land Use Attorney with experience

USA-CA-San Francisco

San Francisco office of our client seeks senior land use attorney with 7+ years of experience. The c...

Apply Now

Employment, Labor and OSHA Attorney with 3-6 years of experience


Dallas office of our client seeks employment, labor and OSHA attorney with 3-6 years of experience. ...

Apply Now



USA-CA-San Francisco

As an in-house legal counsel at Wix’s legal department, you will play a significant role in de...

Apply now


USA-MO-Kansas City

Successful, expanding KC personal injury law firm seeks an attorney with 5+ years personal injury li...

Apply now

Civil & Business Litigation / Transactional Attorney


Law firm with primary emphasis in Business & Civil Litigation and transactional work, seeks confiden...

Apply now



Lang, Richert & Patch a Fresno area AV-rated law firm located in the highly desirable Fig Garden Fin...

Apply now

Most Popular


To Top