Legal News

Comcast Allegedly Enrolled Customers in Useless Program without Their Consent
Download PDF
1 Star2 Stars3 Stars4 Stars5 Stars (No Ratings Yet)
Loading...

Summary: Washington has expanded its $100 million lawsuit against Comcast. 

The state of Washington is suing communications giant, Comcast, for allegedly enrolling customers into a usless service protection plan that they had never agreed to.

  
What
Where


According to The Philly Voice, the $100 million lawsuit was filed last summer and is being expanded this week. Washington Attorney General Bob Ferguson amended the complaint after finding new evidence that Comcast had violated the Consumer Protection Act.

Comcast was sued for allegedly enrolling hundreds of thousands of Washington state customers into a service protection plan using deceptive means from 2011 to 2015. The plan, the Service Protection Plan, was designed to reduce the cost of plans, but phone calls showed that Comcast enrolled customers without their consent.

In some of the phone calls, Comcast told customers that SPP was free, but the company charged them $6 after the first month. Comcast also allegedly enrolled people in the plan even if they explicitly said “no.”

Get JD Journal in Your Mail

Subscribe to our FREE daily news alerts and get the latest updates on the most happening events in the legal, business, and celebrity world. You also get your daily dose of humor and entertainment!!




Furthermore, customers were told the SPP plan was “comprehensive” but it did not include things such as wall wiring, which makes up the majority of customer repairs. Essentially, the $6/a month program only covered a technician telling people that their equipment was broken.

According to the Washington attorney general, Comcast garnered $73 million with their scheme. The Attorney General said that they had amended their lawsuit after the communications giant admitted they had deleted phone recordings that were supposed to be used in the state’s investigation.



“This new evidence makes clear that Comcast’s conduct is even more egregious than we first realized,” Ferguson said. “The extent of their deception is shocking, and I will hold them accountable for their treatment of Washington consumers.”

Comcast released a statement to Engadget that they did not commit a wrongdoing and that the SPP covered nearly all repair charges.

The aforementioned lawsuit only covers Washington state, but Forbes notes that Comcast is one of the dominant internet providers in the country.

“Though the current lawsuit only covers Washington state, Comcast is the dominant internet provider across much of the United States, suggesting that a broader investigation would uncover similar behavior elsewhere,” Forbes wrote. “It also casts further doubt on Comcast’s promises to put customer interests first, even in the absence of Net Neutrality rules requiring them to.”

This month, FCC Chairman Ajit Pai led the agency to repeal net neutrality, a move critics said could lead to internet companies hiking up prices or choosing what content to show consumers.

On December 20, Comcast announced it was giving employees $1,000 bonuses to celebrate the end of net neutrality. When asked by the press if it would vow to not charge customers more for fast internet, the company declined to comment.

What do you think of Comcast? Let us know in the comments below.



 

Interesting Legal Sites You May Like


BCG FEATURED JOB

Locations:

Keyword:



Search Now

Mid-level Computer Science Associate Attorney

USA-DC-Washington

Washington, D.C. office of our client seeks mid-level computer science associate attorney with 2-5 y...

Apply Now

Health Care Associate Attorney

USA-OH-Cleveland

Cleveland office of our client seeks health care associate attorney with 3-5 years of experience in ...

Apply Now

Tax Associate Attorney

USA-NY-New York City

New York City office of our client seeks tax associate attorney with 3-4 years of experience. The id...

Apply Now

RELEVANT JOBS

Legal Department Manager

USA-CA-Visalia

Acclaim Credit Technologies is seeking full time individual for our legal department. Job requiremen...

Apply now

Workers' Rights Coordinator Attorney

USA-CA-San Francisco

La Raza Centro Legal Workers\' Rights Coordinating Attorney   JOB ANNOUNCEMENT Posi...

Apply now

Senior Law Coordinator Attorney

USA-CA-San Francisco

SENIOR LAW COORDINATING ATTORNEY La Raza Centro Legal is currently accepting applications for a c...

Apply now

Immigration Law Coordinator Attorney

USA-CA-San Francisco

Immigration Program Coordinating Attorney The Immigration Program Coordinating Attorney at La Raz...

Apply now

SEARCH IN ARCHIVE

To Top