Legal News

Pet Sitting Company Sues Texas Couple over Bad Yelp Review
Download PDF
1 Star2 Stars3 Stars4 Stars5 Stars (No Ratings Yet)
Loading...

Yelp_Estimate_tool

Summary: A Dallas pet sitting company sued a couple for writing a negative Yelp review.

A Texas pet sitting company is in deep dog doo after suing its former customers for writing a bad Yelp review, The Dallas Morning News reports.

  
What
Where


Prestigious Pets of Dallas sued Robert and Michelle Duchouquette after the couple wrote a detailed, negative review after using the service in October. Michelle said she found the company on Yelp and decided to use them when her regular company was unavailable.

In Michelle’s review, she wrote about how Prestigious Pets had limited hours to reach them and that she was alarmed when she learned her fish tank had “gone from clear to cloudy.” She also stated that she did not like the way the company communicated about fees.

Screen-shot-2016-02-18-at-10.40.10-AM

Get JD Journal in Your Mail

Subscribe to our FREE daily news alerts and get the latest updates on the most happening events in the legal, business, and celebrity world. You also get your daily dose of humor and entertainment!!




While most business owners on Yelp respond publicly on the website or try to contact the reviewer directly, Prestigious Pets at first sent a cease and desist letter. When the couple ignored it, Prestigious Pets escalated by filing a lawsuit.

Prestigious Pets is seeking $6,700 in damages. They allege that the Duchouquettes violated a non-disparaging clause that they initially signed. Michelle told the press that she knew about the clause but that she was about to go on vacation and needed a sitter ASAP.



Prestigious Pets told KTVT-TV, “We are honest people seeking protection from dishonest individuals, not other honest ones. Fair and honest feedback is not the issue here.”

For Prestigious Pets, it seems like they fell victim to the Streisand Effect. Since the story broke days ago, Prestigious Pets’ Yelp page has been bombarded with new reviews, the majority of them criticizing the company for their inability to accept criticism. While Yelp has suspended the page and says it is “being monitored,” some of the new feedback can be seen.

“A company brags about positive yelp reviews while at the same time not allowing negative reviews through a contractual non-disparagement agreement?” Jim M. wrote.

“I know someone who had a very unhappy experience with this company, but s/he is too fearful of being sued by them for posting the story on Yelp that I told her I’d do it for him (her),” Goood Lookin’ C.

Seems like Prestigious Pets would have fared better publicly if they had just let sleeping dogs lie.

In November, JD Journal reported that senators are working to protect Yelp reviewers like the Duchouquettes from retaliation. The Senate Commerce Committee had met to give states and the Federal Trade Commission the power to stop non-disparagement clauses, but so far, their work is still pending.

“These gag provisions are egregious from a consumer protection standpoint, but they’re also doing harm to our Internet ecosystem,” Chairman John Thune (R-South Dakota) had said.

Source: Dallas Morning News



 

Interesting Legal Sites You May Like


BCG FEATURED JOB

Locations:

Keyword:



Search Now

Mid-level Litigation Attorney with motions experience

USA-WA-Seattle

Seattle office of our client seeks mid-level litigation attorney with 3-5 years of experience, inclu...

Apply Now

Environmental /Land Use Attorney with 2-3 years of experience

USA-CA-San Francisco

San Francisco office of our client seeks environmental /land use attorney with 2-3 years of experien...

Apply Now

Litigation Attorney with 2-5 years of insurance defense experience

USA-FL-Jacksonville

Jacksonville office of our client seeks litigation attorney with 2-5 years of previous insurance def...

Apply Now

Tax Associate with Real Estate / Capital Markets Experience

USA-IL-Chicago

Chicago office is seeking a tax attorney with 3-5 years of experience. Significant experience in rea...

Apply Now

RELEVANT JOBS

Research Briefing Attorney

USA-TX-The Woodlands

Boutique Plaintiff’s Law firm located in The Woodlands, Texas is seeking a 3-6 year case resea...

Apply now

Litigation Attorney

USA-TX-The Woodlands

Boutique Plaintiff’s Law firm located in The Woodlands, Texas is seeking a 6–10 year lit...

Apply now

IP Paralegal

USA-TX-Austin

Responsibilities include preparing and filing a variety of documents with USPTO including patent app...

Apply now

Executive Legal Assistant

USA-CA-Long Beach

JOB SUMMARY: Reporting to Managing Partner, the Executive Assistant provides executive support an...

Apply now

Most Popular

SEARCH IN ARCHIVE

To Top