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Watch Shop Sues Customer for Poor Review on Yelp

If you need to have your watch repaired in New York, you might want to think about using a company other than Ron Gordon Watch Repair. According to an article on Gawker, Gordon is so poor at fixing watches that he is filing lawsuits against his critics.

Matt Brand posted a review of Gordon and his business on Yelp. He then received a letter from Gordon’s legal team about the review. The review from Brand is below:

I went to Ron based on the positive reviews here, and while he and his associate are nice people, I cannot recommend them based on my experience. I had two watches to repair – an Ebel and a vintage pocket watch. I was told it would be a week just to get an estimate. This seemed like a long time just for an estimate, but fine. I waited over a week and decided to call and check in – I was already annoyed that they had not called me. The pocket watch, I was told, was too old – the part that was needed was no longer in existence. The Ebel could only be fixed by the manufacturer and would need to be sent out, which they could do (Ebel would take over 8 weeks to repair). When they told me it would be $45 to send it out, I decided against it, and just picked up the watches. 

This is where Ron really lost points. I took both watches to a place called Precision Watch Repair, right around the corner, which had good ratings here on Yelp. I met with Eric, who told me first that he definitely could fix the vintage one, and also that he could repair the Ebel without sending it out – all for a good price. The Ebel was repaired in a day. I went from hopeless to happy within a span of 15 minutes. In addition, Eric called me THAT DAY with the estimate, and followed up the next day.



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So Ron Gordon loses in terms of creativity, and just overall slowness….which seems appropriate for a review of a watch repair shop.

The whole point of Yelp is to provide the public a place to find out if companies they want to use offer excellent service or not. There are other poor reviews of the Gordon Watch shop on Yelp aside from Brand’s. Yelp even warns companies that they will receive bad reviews, but it is made worse by filing frivolous lawsuits.

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